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Complete hospitality Management – Leading company in Hospitality Management. Ranked number one in Punta Cana/Bavaro in terms of services and hospitality standards.

What we do in the Dominican Republic is completely different from everything else. We don’t sell people what they don’t need. If you need some general things, some mediocre service, you will find it without our help. It’s everywhere in the DR. We don’t do it.

 

We are easy going, friendly people, Management lovers, focused on healthy lifestyle, services and hospitality. That’s exactly why you’ll have unique, private, luxury vacation. We love to travel. We love good people. That’s why We know exactly what it takes to make the friendly environment. We know how to bring best ever conditions. So that you will have a piece of mind. You know that everything will be as you want. We did this before. And we know exactly how to provide the best service possible. And good communication. That’s why you will have unique, private, luxury vacation.

 

We have our best skills and our premises. So you’ll feel comfortable and receive the best. We provide Unique, Private, luxury experience. The best emotions for You and perfect memories.

Our Mission

  • To Deliver the best hospitality services
  • To Inspire moments of optimism and happiness for our guest and our employees
  • To create value and make a huge difference in the market for Hospitality Industry.

Our Vision

  • People: Be a great place to work where people are inspired and productive
  • Portfolio: Bring to the world a portfolio of quality hospitality services that anticipate and satisfy people’s desires and needs.
  • Partners: Nurture a winning network of customers and suppliers and partners together we create value.
  • Planet: Be a responsible citizen that makes a difference by helping build and support green and healthy communities.
  • Profit: Maximize long-term return.
  • Productivity: Be a highly effective, lean and fast-moving organization.

Our Victorious Culture

Our Culture and beliefs define the attitudes and behaviors that will be required of us to make our 2019 Vision a reality.

Our Values

  • Leadership: The courage to shape a great today and fantastic future
  • Collaboration: We strive for collective genius
  • Integrity: Be truthful
  • Accountability: we take full responsibility for everything that is happening with us and our company
  • Passion: Make our guests happy.
  • Diversity: Everything that makes our guests happy will be done.
  • Quality: What we do, we do great!

Focus on the Market

  • Focus on needs of our guests, customers and partners
  • Get out into the market and listen, observe and learn
  • Focus on execution in the marketplace every day
  • Be insatiably curious, strive for a great practical education.

Work Smart

  • Act with urgency
  • Remain responsive to change
  • Have the courage to change course when needed
  • Focus on the most important things

Act Like Owners

  • Be accountable for our actions and inactions
  • Focus on building value
  • Reward our people for taking risks and finding better ways to solve problems
  • Learn from our outcomes

Leadership Values

  • Enthusiasm, creativity, passion, optimism and fun

Vasiliy Smetanin Hospitality Management profile

Vasiily Smetanin
Founder